What you will do as a Computer Technician
Provide exceptional customer service when responding to IT Service Center requests via phone and email
Accurately document details related to client support issues in the help desk ticketing system and complete tickets/tasks efficiently
Troubleshoot hardware, software, and telephone problems, providing solutions to restore functionality
Offer timely technical support and teach users how to utilize computers and phone
Perform hardware, software, and telephone installations, including upgrades as necessary
Perform regular scheduled maintenance and update information when switching hardware
Maintain accurate inventory information
Develop computer-related training content and lead training
What you will need to be successful
AA Degree and 1 year of experience or three years of related experience preferred
Familiarity with network-based hardware and software, working knowledge of personal computers, network cards, Windows 7, Windows 10, Mac OS, email, VOIP, and broadband technologies (i.
e.
VPN, Cable, DSL, WiFi, Cellular).
Strong oral and written communication skills
Demonstrates ease with presenting materials
Demonstrated ability to troubleshoot
Strong attention to detail
Ability to provide service at all levels of the organization
Willingness to learn
Other Special Requirements:
Rotational weekend and on-call coverage will be required as scheduled
Limited travel as needed for remote office support
Who is Musco?
Musco is the global leader in sports and large-area lighting solutions.
We believe work should be fun – at Musco, you are part of world-class projects ranging from the London Stadium to the New Orleans Saints Mercedes-Benz Superdome to Iowa State University’s Hilton Coliseum, to major transportation hubs, to your local Little League stadium to our In Mini-Pitch System™ Solution.
Our Team-first culture enables us to envision, create, refine, and guarantee the best lighting systems.
We are forward-thinking, always striving to create the next generation of technology.
A privately held company since 1976, our supportive and caring culture is based on relationships and creating value.
The Des Moines Register named Musco an Iowa Top Workplaces recipient.
Read more here.
Together “We Make It Happen” – we invite you to apply at musco.
com/careers.
What does Musco offer?
At Musco, we offer opportunities for meaningful work at a company you can be proud of.
That includes supporting learning through on-the-job experiences and options to develop and grow through different roles within your organization.
We value our Team Members and support a work-life balance with flexibility for you to volunteer in your community, attend family activities, or simply have time to do the things you enjoy.
In addition, we offer:
Health insurance – comprehensive plans with low out-of-pocket costs
Generous paid time off benefits
Profit sharing – calculated based on profitability
4% 401K match – immediately vested
100% paid Team Member premiums for life insurance and short-term disability insurance
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)
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